04 - Account and Team

How to manage your PyxelJam Studio account - signing up, keeping your details current, and bringing your team on board.

Creating an account

Sign up with your name, email address, and a password. We send a verification email right away - click the link inside it to activate your account. On the Starter plan, verifying your email is also what releases your 300 trial credits.

If the verification email does not arrive within a few minutes, check your spam folder, and make sure you typed the address correctly. You can request a fresh verification link from the login screen, or with Resend email in the bar at the top of every page once you are signed in.

You can use the app before you verify, but on Starter the trial credits, public share links and client review links wait until you do. On a paid plan, verifying is what makes sure billing notices and password resets reach you.

A Starter account that was never verified, has not been used for 30 days and has no credits or projects of its own is removed. Paid accounts are never removed this way.

Changing your email address

Go to Settings → Profile and enter your new address. For security, the change requires re-verification: we send a confirmation link to the new address, and the switch only completes once you click it. Until then, your old address stays active, so you are never locked out by a typo.

Resetting your password

• Logged in? Change your password in Settings → Profile.
• Locked out? Use the Forgot password link on the login page. Enter your email and we send a reset link. The link is valid for a limited time; if it expires, just request a new one.

Notification preferences

Settings → Profile also holds your notification preferences. You can choose which events notify you - finished generations, failed jobs, team activity - and enable browser notifications so long-running renders ping you even when the tab is in the background.

Team seats

Each plan includes a number of seats, counting the account owner:

Everyone on the account shares the same plan, credit balance, and asset libraries, so the whole team works from one pool.

Inviting team members

The account owner invites members from Settings → Users:

1. Open Settings → Users and choose Invite User.
2. Enter the person's email address and pick a role: Editor or Viewer.
3. They receive an invitation email with a link to set up their login.

Invitations count against your seat limit as soon as they are sent - pending ones included - and expire after 7 days. The owner can remove members or change roles at any time from the same screen.

Roles

• Editor - full creative access: create and edit projects, generate images and video, manage assets. Cannot change billing or manage users.
• Viewer - read-only access: can open projects and review content, but cannot edit or generate.

The account owner always has full control, including billing and user management. There is no guest seat: to show work to someone outside your account, send them a share link to an image or clip instead.

Need a change we do not cover here, like transferring ownership? Contact support and we will sort it out.