03 - Billing and Invoices

Everything about how and when you are charged, where your invoices live, and what happens if a payment fails. Billing is handled securely through Stripe; PyxelJam Studio never stores your card details.

When am I charged?

• Monthly plans are charged on your subscription anniversary - the same day of the month you first subscribed. If you subscribed on the 12th, you are charged on the 12th of every month.
• Annual plans are charged up front for the full year, then again on each yearly anniversary.
• Credit packs are one-time charges at the moment of purchase.

Credits arrive monthly on every plan. Monthly subscribers get their allowance each billing cycle. Annual subscribers pay once for the year but receive their credits one month at a time, on the same day each month, so an annual plan and a monthly plan give you the same amount of credit to work with in any given month.

Viewing invoices and receipts

Go to Settings → Billing → Manage Subscription. This opens the Stripe customer portal, where you can:

• view and download all past invoices and receipts
• update your billing email and company details for invoices
• see your next renewal date and amount

Receipts are also emailed to your billing address after every successful charge.

Changing your payment card

Open Settings → Billing → Manage Subscription and choose the payment method section in the Stripe portal. You can add a new card, set it as default, and remove old ones. The next charge automatically uses your default card.

Switching plans

You can upgrade or downgrade at any time, and switches are prorated:

• Upgrading (for example Standard to Pro) takes effect immediately. You are charged only the difference for the remainder of the current billing period, and the higher credit allowance is available right away.
• Downgrading takes effect at the end of your current billing period. You keep your current plan's features and allowance until then, and the lower price applies from the next cycle.
• Switching between monthly and annual is also prorated - any unused portion of the current period is applied as credit toward the new one.

Failed payments

If a charge fails (expired card, insufficient funds, bank decline):

1. We automatically retry the payment over the following days.
2. You receive an email letting you know there was a problem, with a direct link to update your card.
3. If the payment still cannot be collected after the retry period, your plan is paused: generation stops and paid features lock until the payment succeeds. Your projects and content are never deleted because of a failed payment.

As soon as a payment goes through, everything unlocks again and your allowance resumes.

Taxes

Prices are listed exclusive of tax. Where applicable, VAT or sales tax is calculated at checkout based on your billing country and shown on your invoice.

For ending your subscription entirely, see Cancellation and Refunds.